Knowledgebase: Installation
Installation error "A network error occured while attempting to read from the file" version 6.0.9.22
Posted by Nolly Chio on 18 October 2012 07:00 PM

 Symptoms

Error pop-up installing Interprise Suite 6.0.9.22

Error
A network error occured while attempting to read from the file:C:\Users\ComputerName\AppData\Local\Temp\mia1\Interprise_6_0_8_20_x86FULL.msi

Installation Error

 

Solution

This is only happening when you have old version 6.0 installed, please follow the steps below:

  1. Goto Control Panel\All Control Panel Items\Programs and Features and look for Interprise Suite 6.0
  2. Uninstall or remove the old version of IS 6.0
  3. Run the Installer again

Related link:

http://interprisesolutions.com/OnlineHelp6.0/ISonlinehelp/Installing_the_Interprise_Suite_Components_-_ClientServer_Installation.html

http://interprisesolutions.com/OnlineHelp6.0/ISonlinehelp/Manage_the_Interprise_Suite_Databases_-_Upgrade_the_Database.html

 

Applicable Products

Interprise Suite 6.0.9.22

 
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Help Desk Software by Kayako Fusion
ERROR: Domain does not match license key file domain (support.interprisesolutions.com), allowed domains: support.connectedbusiness.com, please change the product path to match the domain under Admin CP > Settings > General Settings
This Product will not work properly unless untill that value is changed.

For more information please contact the kayako support at https://my.kayako.com
ERROR: This domain name does not match domain registered in the license key file (support.interprisesolutions.com), allowed domains: support.connectedbusiness.com, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com